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Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What services does Green Star Pro Master HomePro offer in Illinois?
We provide full-service water damage restoration, mold remediation, carpet cleaning, water extraction, plumbing, electrical work, remodeling, and home maintenance. Our specialists also handle tile & grout cleaning, flooded basement cleanup, upholstery cleaning, area rug cleaning, and disaster restoration.
How fast can your team respond to water damage or a flooded basement?
Our Water Damage Restoration and Flooded Basement Cleanup team is available 24/7 for emergency water extraction, carpet water removal, and wet carpet removal anywhere in Illinois.
Do you provide professional carpet cleaning and deep steam cleaning?
Yes. We specialize in carpet deep steam cleaning, carpet shampooing, professional carpet cleaning, carpet service cleaning, and carpet water extraction using industry-leading steam equipment.
What should I do if I discover black mold in my home?
Contact us immediately for mold inspection, black mold removal, and mold remediation. Black mold spreads quickly, so professional containment and removal are essential.
Can you remove carpet mold after water damage?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Do you use AI technology in your water damage, mold, and cleaning services?
Yes. GREEN STAR Pro Master Home Pro integrates advanced AI technology at every level of our business.
We use AI-powered tools for mold detection, moisture analysis, damage assessment, project planning, reporting, customer support, and quality control. Our systems help us identify hidden moisture patterns, detect early-stage mold activity, and produce faster, more accurate restoration reports. All technicians are fully trained to use AI-enhanced devices and software, ensuring higher precision, improved safety, and more efficient service for our customers.
Do you offer tile and grout cleaning services?
Absolutely. We offer tile & grout cleaning, tile mold cleaning, and tile floor restoration for bathrooms, kitchens, and commercial spaces.
Can you handle plumbing emergencies like drain backups?
Yes. Our licensed plumbers provide plumbing repairs, drain cleaning services, leak detection, pipe replacement, and emergency water extraction if the plumbing failure caused water damage.
Do you offer electrical repair services?
Yes. Our HomePro team includes certified electricians for electrical troubleshooting, lighting installation, wiring repairs, and emergency electrical service.
Do you perform remodeling and reconstruction after water damage?
Yes. We manage remodeling, reconstruction, unit turnover services, drywall repair, flooring replacement, and complete home restoration after a flood or disaster.
How long does mold remediation take?
The duration depends on the level of contamination. Most mold remediation and black mold removal projects take 1–3 days, including drying, containment, and sanitizing.
Are your cleaning products safe for kids and pets?
Yes. Our carpet cleaning, upholstery cleaning, tile cleaning, and mold remediation products are eco-friendly, non-toxic, and safe for homes with children and pets.
Do you clean upholstery and area rugs?
Yes. We provide upholstery cleaning, sofa cleaning, chair steam cleaning, and area rug cleaning for delicate fibers and high-traffic household items.
Can water-damaged carpet be saved?
In many cases, yes. If treated quickly with water extraction, carpet steam cleaning, and structural drying, carpet can often be restored. If mold has developed, carpet removal may be required.
What makes your carpet cleaning service different?
We offer deep steam cleaning, high-heat extraction, and best-prices carpet cleaning options with premium results tailored for Illinois homes and commercial properties.
Do you provide preventive home maintenance?
Yes. Our HomePro and handyman team offers home maintenance, repairs, caulking, drywall patching, plumbing fixes, electrical updates, and seasonal inspections to prevent future water or mold issues.
Can you help with commercial water damage or mold cleanup?
Absolutely. We service residential, commercial, rental properties, and unit turnovers with full disaster restoration, mold remediation, and deep cleaning services.
How do I know if I have hidden mold?
Our certified inspectors perform mold inspection, moisture mapping, air quality testing, and infrared scanning to locate mold behind walls, ceilings, carpets, and tile.
Do you offer same-day carpet cleaning in Illinois?
Yes. We offer same-day carpet cleaning, carpet steam cleaning, and emergency carpet water extraction for both homeowners and businesses.
How do I schedule service with Green Star Pro Master HomePro?
You can call us anytime for water damage emergencies, mold remediation appointments, carpet cleaning, plumbing, electrical work, tile cleaning, or home maintenance services. We serve all of Lake County, Cook County, DuPage County, McHenry County, and Will County, Illinois.